Policies
No Show | Late Policy
Reboot allows up to 15 minutes of grace for your appointment before you are asked to reschedule. If you fail to show up to your session within the 15 minutes that is allowed, you will be charged the full rate for your session.
Failure to reschedule or cancel your appointment within 24hrs of your scheduled appointment will result in a No-Show Fee, which is equal to the full rate of your scheduled session.
Refund & Exchange Policy
All product sales (for physical and digital products) are final sale and are not eligible for refunds. Please be sure to select the appropriate size, color, and variants for your products to avoid dissatisfaction. If your product is received in damaged condition, please contact us at erica@rebootbehavioral.com to discuss your options for exchanging or replacing the damaged goods. No refunds will be considered for physical or digital products purchased.
Site Privacy Policy
Protecting your private information is our priority. This Statement of Privacy applies to all Reboot Behavioral Health, PLLC platforms and Reboot Behavioral Health, PLLC governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Reboot Behavioral Health, PLLC include all website and communication platforms. By using the Reboot Behavioral Health, PLLC website, you consent to the data practices described in this statement.
Collection of your Personal Information
In order to better provide you with the products and services offered on our Site, Reboot Behavioral Health, PLLC may collect personally identifiable information, such as your:
- First and Last Name
- Mailing Address
- E-mail Address
- Phone Number
If you purchase Reboot Behavioral Health, PLLC's products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.
We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services available on the Site. These may include: (a) registering for an account on our Site; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services on our Site. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.
Use of your Personal Information
Reboot Behavioral Health, PLLC collects and uses your personal information to operate its website(s) and deliver the services you have requested. Reboot Behavioral Health, PLLC may also use your personally identifiable information to inform you of other products or services available from Reboot Behavioral Health, PLLC and its affiliates.
Sharing Information with Third Parties
Reboot Behavioral Health, PLLC does not sell, rent or lease its customer lists to third parties. Reboot Behavioral Health, PLLC may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Reboot Behavioral Health, PLLC, and they are required to maintain the confidentiality of your information.
Reboot Behavioral Health, PLLC may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Reboot Behavioral Health, PLLC or the site; (b) protect and defend the rights or property of Reboot Behavioral Health, PLLC; and/or (c) act under exigent circumstances to protect the personal safety of users of Reboot Behavioral Health, PLLC, or the public; however, Reboot Behavioral Health, PLLC upholds all confidentiality laws legally required.
Automatically Collected Information
Information about your computer hardware and software may be automatically collected by Reboot Behavioral Health, PLLC. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Reboot Behavioral Health, PLLC website.
Security of your Personal Information
Reboot Behavioral Health, PLLC secures your personal information from unauthorized access, use, or disclosure. Reboot Behavioral Health, PLLC uses the following methods for this purpose:
SSL Protocol
When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.
We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.
Children Under Eighteen
Reboot Behavioral Health, PLLC does not knowingly collect personally identifiable information from children under the age of eighteen. If you are under the age of eighteen, you must ask your parent or guardian for permission to use this website.
E-mail Communications
Throughout the month, Reboot Behavioral Health, PLLC may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Services, we may receive a notification when you open an email from Reboot Behavioral Health, PLLC or click on a link therein. If you would like to stop receiving marketing or promotional communications via email from Reboot Behavioral Health, PLLC, you may opt out of such communications by clicking the UNSUBSCRIBE button.
Changes to this Statement
Reboot Behavioral Health, PLLC reserves the right to change this Privacy Policy at any time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our site, and/or by updating any privacy information on this page. Your continued use of the Site and/or Services available through this Site after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.